ePacific Global has the technology equipment and software for its offshore Call Center and Back Office operations. Sourced from world-class vendors like Cisco, Avaya, Lucent and Dell , this infrastructure has been designed to deliver maximum uptime with a focus on creating a suitable work environment for call center & BPO service delivery. Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirement, best-in-class technologies and support from a highly skilled technology support team experienced in call center.

Our infrastructure is capable of handling multi-channel mail, chat, and voice traffic (inbound and outbound). ePacific Global has diversely routed International Private Leased Circuits (IPLCs). Capable of hauling megabits of simultaneous data and voice traffic, these circuits have been routed through the Atlantic and Pacific routes.

Our IT and telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer's requirements within expected timelines.