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| ePacific Global outbound services enable customers to enhance their market share and expand presence in their target markets in both B2C and B2B spaces. |
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| Outbound services offered are: |
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B2C and B2B Customer Acquisition |
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Lead Generation |
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Win Back Programs |
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Tele Surveys |
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Customer Loyalty Programs |
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Welcome Calls |
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Service Satisfaction Follow-ups |
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Database Enhancement |
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Up Sell/Cross Sell |
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Sales Verification |
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| Key parameters tracked and benchmarked against SLAs are: |
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SPH |
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CPH |
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Conversions |
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List Penetration |
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Talk Time |
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